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Operational Resilience in Financial Institutions

Operational Resilience in Financial Institutions

Lyndon Bird

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It is widely held opinion that conventional risk management - and by implication business continuity management - failed to predict the severity of the crisis or provide an effective way of mitigating the operational impacts which resulted from it. This led many organisations to question their approach to operational risk, seeking a more holistic approach which relied less on theoretical models.

As a result of this type of thinking, resilience has emerged as an important new concept, which is now used in many large-scale businesses to cover a range of functions that had traditionally been seen as specialist disciplines.  Some argue that resilience is more than continuity, although it is accepted by almost everyone that an organisation cannot be considered resilient unless it can demonstrate its ability to continue through difficult times.

Operational Resilience in Financial Institutions enables you to systematically work through the key areas of business continuity management (BCM) to ensure your company will be resilient in the face of both predictable and unpredictable adverse events.

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About the Author

Lyndon Bird is technical director of the BCI. He helped found Continuity Planning Associates BV in the Netherlands in 1986, and has acted as a consultant, educator, presenter, author and business manager. Lyndon has spoken at and chaired conferences and contributed features, articles and interviews to many publications. He served as a member of the BCI board, including three years as chairman, edits the Journal of BCM and Emergency Planning,is a member of the BS25999 Technical Committee and has advised the UK Civil Contingencies Secretariat. Lyndon was voted BCM Consultant of the Year in 2002 and given the BCM Lifetime Award in 2004. He holds a BSc (Hons) in chemistry and an MSc in management sciences from the University of Manchester.

Table of contents

Introduction

Lyndon Bird (The Business Continuity Institute)

PART 1: Anticipating Problems

1. The Value of Horizon Scanning in Setting Business Continuity Policy

Lee Glendon (D&B Europe)

2. Monitoring Emerging Risks

Tim Astley (Zurich Insurance)

3. Understanding and Analysing the Consequences of Business

Vincent West (Aon Risk Solutions)

PART 2: Preventing and Mitigating Operational Risk

4. Managing Operational Risk

Dean Beaumont (MBCI)

5. Building a Resilient Capability

Rod Ratsma (Phoenix IT Services)

6. Cyber Resiliency

Lyndon Bird (The Business Continuity Institute)

7. BCM and Compliance - legislation, regulation and standards

Eugene Taylor (TaGza)

PART 3: Dealing with Unpredictable Events

8. Effective Crisis Management

Mark Heywood (UBS)

9. Embedding BCM into the business culture - An Asian perspective

Willem Hoekstra (Nomura)

10. Scenario-based Crisis Management Exercising

Laure Molinier (Euroclear)

11. The Future of Business Continuity Tools and Techniques

Ian Crabb (ClearView Continuity)

PART 4: Measuring Value

12. The Business Benefits of Business Continuity

Rick Cudworth (Deloitte)

13. Engaging the Board: Resilience measured

Adrian John Davis and Emmeline Skelton (PricewaterhouseCoopers and Information Security Forum (ISF))

14. What does good BCM look like? - Metrics and Performance Indicators

Frank Lady (Bank of America)